Celebrating the power of service with National Customer Service Week 2025

This week, we have been proudly celebrating National Customer Service Week, reaffirming our commitment to delivering exceptional help and support to every customer, every day.

While this week shines a spotlight on customer service, delivering a great experience isn’t just a once-a-year focus. It’s part of who we are every day and is deeply embedded in our culture and values.

Putting people first

For over 90 years, our customers and their communities have been at the heart of everything we do. We’re more than just an energy supplier, we’re a trusted partner for over half a million homes, farms and businesses across Northern Ireland, dedicated to building lasting relationships and ensuring every customer feels heard, supported, and valued.

This year, we’re delighted to share that our commitment to excellence has been recognised once again. Individuals and teams across our Customer Experience operations have been shortlisted in various categories at the Contact Centre Network Northern Ireland (CCNNI) Awards 2025, a prestigious celebration of outstanding customer service across the region. This recognition reflects the passion, dedication, and professionalism of our people.

Championing inclusive service

We understand that all our customers are different. That’s why we’ve taken proactive steps to ensure our services are accessible to all. As one of the first companies globally to achieve the ISO 22458 Inclusive Service Kitemark, we’re proud to lead the way in fair and inclusive customer support.
Our energy experts are JAM Card friendly and are trained to support those with communication barriers, hidden disabilities, or additional needs. 

We’re long-term partners with the Plain English and Plain Numbers initiatives to simplify our communications, removing jargon and making information easier to understand. For customers who speak languages other than English or have hearing or speech difficulties, we offer translation services and Relay UK, ensuring everyone can connect with us confidently.

We’re continuously striving to improving our letters, bills, and digital communications to make them as clear and helpful as possible, because trust starts with understanding.

Thank you

At Power NI, we believe in the power of service, and we’re proud to keep delivering it every day. To our incredible customer service teams, thank you for your dedication and excellence, and to our valued customers, thank you for choosing Power NI.