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Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Useful contact information

Action Mental Health

Action Mental Health is a local charity providing a range of mental health recovery services to support people with mental health difficulties who wish to return to employment, those who would benefit from counselling and a range of resilience building programmes that can be delivered in schools, community organisations and workplaces.

Advice NI

Advice NI provides free and confidential advice on benefits, debt and money, business debt, EU settlement scheme, tax credits and HMRC products & services.

Age NI

Age NI offers free independent and confidential advice to older people, their families, and carers on a range of issues including care, health, housing, and money.

Christian Against Poverty

Christians Against Poverty provides free independent debt advice, supporting you all the way to becoming debt free - as well as helping you manage your finances better.

Disability Action

Disability Action works to ensure that people with disabilities attain their full rights as citizens by supporting inclusion and changing attitudes in partnership with disabled people.

Royal National Institute of Blind People

RNIB is the leading sight loss charity in the UK and offers practical and emotional support to blind and partially sighted people, their families, and carers.

St Vincent de Paul

The society of St Vincent de Paul is a voluntary charitable in Northern Ireland. It focuses on a practical approach to dealing with poverty and offers direct assistance to those in need.

NOW Group

NOW Group is a social enterprise that works to help people gain qualifications and life/work experience and support them to move into jobs with a future.

Northern Ireland Housing Executive

The NI Energy Advice Line Service offers free comprehensive advice and support on how to save energy in the home, energy efficiency advice and signposting for grants.

The Consumer Council for Northern Ireland

The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland consumers. Their aim is to give energy, water, transport, postal service, and food consumers a voice.

Utility Regulator

The Utility Regulator is responsible for regulating the electricity, gas, water and sewerage industries in Northern Ireland, promoting the short and long-term interests of consumers.