Billing FAQs
Information for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
A pay-as-you-go electricity meter. You pay before you use electricity by topping up.
A meter where electricity is billed every 3 months. You pay by Direct Debit or on receipt of the bill.
A standard rate tariff means you pay the same price per unit regardless of the time of day.
An Economy 7 tariff a 7 hour cheaper overnight rate and a higher rate for electricity used during the day.