Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Switch to keypad

Already a Power NI customer?

It is easy to change your plan to Keypad and no exit fees are attached.

Complete your switch to Keypad below and we will arrange Northern Ireland Electricity (NIE) Networks to change your meter to Keypad.

First name

Surname

Address

Town/City

Postcode

Contact number

Email address

Are you interested in our Keypad+ product?

Keypad+ allows you to top-up your meter straight from your smartphone without entering the lengthy top-up code using Bluetooth technology. Upgrading is free.

MPRN

Preferred installation day

Preferred installation time

Mandatory fields

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