An online guide for moving house and contacting your electricity supplier
If you are moving house you should contact your electricity supplier to let them know.
It’s important that you share information with your electricity supplier about the house you are moving into so your account can be updated or a new account opened.
It is also equally as important that you inform your supplier about the house you are moving out of, so they can calculate and send you any final bills and update their records to avoid sending any further correspondence to you at this address.
If you are a first time buyer moving into your first home and setting up a new account, our team of energy experts will be happy to help you find the best plan for your new property. To speak to a member of our team you can book a call back request online.
You should firstly let your electricity supplier know where you are moving to by providing the address of the property which is to be supplied and indicate whether this address is also where your supplier can send letters, statements or bills to.
At your new property it will be helpful to know what meter type is installed as this will determine how you will pay for your electricity. A credit meter will mean you will receive a bill whereas a Keypad top up meter will mean you will pay as you go. Don’t worry if you can’t identify the meter type, the meter serial number usually located on the front of the meter will help your supplier identify the type of meter you have.
Based on your meter type your electricity supplier will be able to outline the plans and prices available to you. Online resources such as our price comparison tool can help you locate and understand the best deal for your new home.
Your electricity supplier will want to know your moving in date and an opening metering reading so can avoid paying for electricity used by previous occupants. Some suppliers may ask you to send a photograph of the meter so the reading can be recorded.
If there is a Keypad pay as you go meter at your new property, it’s important to contact your supplier to let them know before you top up for the first time. The reason for this is that your supplier will want to check and ensure that your top up is not going towards an outstanding balance on the previous occupant's account, whereby the previous occupant may be repaying debt owed.
Moving house electricity checklist
This short checklist covers the main pieces of information you need and the steps to take when moving house.
Check with your current supplier about how to let them know you are moving house. With us, you can complete our moving house form online. This should be filled in around one week prior to your move in date.
Most electricity suppliers will require the following information when you are moving house:
- Your account number (find this at the top of your bill, statement or in your online account)
- The address of the house you are moving into
- Your moving in date
- A final meter read at the property you are moving out of (some suppliers may ask you to send them a photograph of this to confirm)
- An opening meter read for your new property as close as possible to your move in date or on the day you move in (again some suppliers may ask you to send them a photograph of this to confirm)
- The meter serial number for the new property, typically found on the front of the electricity meter often beside a barcode
- If you will be tenant renting your new house then some suppliers may also ask for your landlord or estate agent information
If you are opening a new account with an electricity supplier when you move to a new property then you will need to provide the following information:
- The address for the property
- Your moving in date
- An opening meter read for your new property
- Meter serial number
- Landlord details (if applicable) – contact number and address
When you have moved house your electricity supplier should send you a welcome letter to confirm your account has been opened or updated.
If you're renting...
If you're renting a property you should contact your electricity supplier when you move in to avoid paying any previous tenant’s bills or making contributions to any debt repayments on the Keypad meter if there is one installed at the property. Most suppliers will ask you for your landlord or estate agent’s name and phone number.
If you are moving out of a property then it's important to close your account properly to avoid being billed for electricity used by any new occupants.
When you know the date you will be moving out, contact your supplier to let them know. Your supplier may ask you to provide a final meter reading and some electricity suppliers prefer if you can send them a photograph of this.
When you are contacting your supplier about moving out it will be helpful to have the following information to hand:
- Your account number (you should be able to find this at the top of your bill, statement or in your online account)
- Your forwarding address where your supplier can reach you if needed
- Your move out date
- Your final meter reading which you may need to take a picture of and send to your supplier if they request it
Your electricity supplier should confirm your move out by sending you a letter and any final bills for the property you have left.
If you're renting...
When moving out of a rental property it’s very important you tell your supplier your move out date and give them your final meter reading so that you don’t end up paying for electricity used by the new tenants when they move in. Contact your supplier as soon as possible close to your move out date to advise them of your intention to leave.
How to move your electricity when you move house
Start by contacting your supplier or checking out their website to find out what specific information you need when moving house in order to update or set up a new electricity account.
Your supplier will be able to advise if the property you are moving into is already supplied by them. If the property is supplied by a different electricity provider then your current supplier can advise how to switch to them.
Use the opportunity to check out if you could save money by getting a better deal. When you call to tell us that you’re moving, ask our team about an account health check and they will review your plan to see if you are getting the best price and taking advantage of a range of customer benefits.
Cancelling your move house
Sometimes a house move may be cancelled for various reasons and while this could be a busy time for you, as soon as possible you should let your supplier know that you no longer intend to move. This will avoid you being charged for any electricity at the property if you haven't moved. Similarly if you have informed your supplier of your intention to move house, if there are delays and you are not moving in for some time then speak to your supplier to let them know so that you don’t end up being billed for electricity used before you move in.
Moving house electricity essentials
Before you move
- Do your research to find the best deal for your new home.
- Contact your supplier to let them know you are moving out to cancel your account or open a new one for your new home.
- Give your supplier your new correspondence address
- Read your meter on the day of the move or as close as possible to your move in date
After you move
- You should receive a welcome letter or pack from your supplier
- You may receive a final bill for your previous property which you have moved out of, you should pay this following the advice on the bill
- Check out if there are additional benefits your supplier can help you avail of in your new home such as smart technology, energy saving tips or customer rewards.
How to get the best electricity deal when you move house
- Check the meter type at your new property so you can research plans available for bill payment or for Keypad pay as you go. Depending on your payment method, some suppliers offer discounts so it’s worthwhile finding out what options will be available to you at your new home.
- You can compare supplier plans and prices using online comparison websites or some suppliers like us offer their own price comparison tool so you can quickly and easily identify the best deal.
- Check all the small print on any electricity offers or deals as some suppliers only make these available for an introductory period or to new customers.
- Research energy saving tips to find practical ways you can reduce energy wastage and save on costs
- Some suppliers offer customer loyalty and rewards schemes that can help you save money on essentials for your move including discounts and cashback deals at high street stores - check out our customer platform Perks to see 100s of savings available!