Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Yes, an interpreter or translator can be used if the Power NI account holder gives authorisation on the call.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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