Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
No account information can be discussed unless you are a named account holder or have completed the ‘Joint Tenancy’ form. (Please note the ‘Joint Tenancy’ form will not allow for sensitive or personal information to be discussed.)
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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