Billing FAQs
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Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
We cannot discuss the amount owed on the account, but we can take a payment, a meter reading, cancel a bill or adjust the bill on an account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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