Billing FAQs
Storm Éowyn – important information
If you are still experiencing difficulty with your supply, please report this to NIE Networks, so that their engineers can assist as best they can. This can be done online using their powercheck at powercheck.nienetworks.co.uk/.
If you have a query at this time, we’re advising those who can contact us on social or by email at [email protected] to do so, our phonelines should be reserved for emergency queries and vulnerable customers on our customer care register.
Please view below the additional information on tariff methodology, hedging policy and maximum resale of electricity.