Moving your home electricity has never been easier

Whether you're an existing Power NI customer or you're looking to join at your new property, we're here to help.

New to Power NI?

Not currently a Power NI customer
Moved into a property registered with Power NI
Want us to supply your new home
Received an occupier letter

Set up my electricity account

Existing Power NI customer

Update us on your house move
Add another property to your account

Close your account

Close your account

Close my account

Joint tenancy

Number of tenants sharing electricity costs

Benefits of staying with Power NI

No Fixed Term Contracts

To give you freedom and flexibility

No Exit Fee

With no fixed term contracts comes no exit fees. One less thing to worry about.

100% Green Energy Plans

To protect our planet

Innovative technology

To make managing your energy easy

No Fixed Term Contracts

To give you freedom and flexibility

No Exit Fee

With no fixed term contracts comes no exit fees. One less thing to worry about.

100% Green Energy Plans

To protect our planet

Innovative technology

To make managing your energy easy

Your guide to moving house

We can help sort out your electricity supply whether you’ve moving in or out of your home.

Moving In

If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can set up an electricity account online. In some circumstances, you may be requested to provide proof of tenancy or proof of ownership.

If your property is registered with another supplier, you will need to switch to Power NI instead.

All you need is:

Your new address, Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) and moving in date. Please note: only customers with a Keypad meter will have a KPRN. If you don't have your MPRN or KPRN you can enter your Meter Serial Number which can be found on the front of your meter
Your bank details. Please note: this is only applicable to customers with bill pay meters.
Opening meter read for your new property. Please note: this is only applicable to customers with bill pay meters.
Your moving in date.

Already a Power NI customer?

If you’re an existing Power NI customer, moving house, you can now update us within your online account. If you don’t have an online account with us, you can register now.

All you need is:

Your account number and Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) for your existing address. Only customers with a Keypad meter will have a KPRN. You will find this information within your online account.
Your new address, Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) and moving in date. Only customers with a Keypad meter will have a KPRN.
Final meter read if your old property has a bill pay meter.
Opening meter read if your new property has a bill pay meter.
Your bank details if your new property has a bill pay meter.

We'll confirm your move has been processed by sending you an email, followed by a welcome pack in the post.

If your property is registered with another supplier, you will need to switch to Power NI instead.

Moving Out

If you are moving out of a property, then it's important to close your account to avoid being billed for electricity used by any new occupants.

To close your account you can now update us within your online account.
We'll ask you for the following information:

The date you are moving out of your property
Final meter read if your property has a bill pay meter
A forwarding address

3. We'll then confirm your move has been processed

If you have a keypad

You still need to let us know you have left the property.

If you're renting

If you're renting, you'll still need to let us know so that you don’t end up being billed for energy used by the new tenant.

Power NI Perks

Perk up your home with Power NI Perks

Get mega discounts and make big savings on furniture, electricals and all those redecorating essentials with Power NI Perks! Here are some of our most popular moving house offers.

Save 7%*

B&M

Save 7%*

Argos

Save 5%*

B&Q

Save 5%*

Ikea

Get these Perks

*Saving amounts are based on the maximum discount you could receive from the retailer and could be dependent on specific purchases or outlets. Please refer to each retailer to see their full range of discounts.

Help & support with moving

I’ve moved in and can’t find the Keypad card
We can post you new Keypad cards, however you need to be registered with us as a customer before we can do this. If you haven’t registered with us already you can complete this online.
New to Power NI? If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can register here. If your property is registered with another supplier, you will need to switch to Power NI instead.
Already a Power NI customer? Login or register for an online account.
Remember, you can top up without your Keypad card if you have an online account with us, or you can use our online guest payment option. All you need to top up as a guest is your Keypad Premise Number (KPRN).
I’m moving house. Will this affect my Direct Debit?
If your new property is supplied by Power NI your Direct Debit can continue. Please make sure to register your move with us via your online account and we'll transfer the Direct Debit to your new property. If you pay by Monthly Direct Debit and wish to change your payment amount due to a change in circumstance, you can call us on 03457 455 455. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.
If you pay by Quarterly Direct Debit, your bill amount will be lifted in full as normal.
Can I keep my existing Power NI account number at my new address?
When you let us know you’re moving to a new house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t get billed for electricity used by previous occupants.
If you haven’t registered your move with us already you can complete this online via your online account. Login or register for an online account.
Please note if you are registering an additional property with us e.g. holiday home, you will need two separate account numbers. You can also register an additional property with us online via your online account. If you don’t have an online account register now.
- My tenants are moving out. What do I need to do?
  You need to ask your tenants to update us within their online account to confirm they’re moving out.
  If you have new tenants moving in ask them to register their move with us online. If you don’t have tenants moving in you should register your own name on the account.