Billing FAQs
Bank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
A pay-as-you-go electricity meter. You pay before you use electricity by topping up.
A meter where electricity is billed every 3 months. You pay by Direct Debit or on receipt of the bill.
A standard rate tariff means you pay the same price per unit regardless of the time of day.
An Economy 7 tariff a 7 hour cheaper overnight rate and a higher rate for electricity used during the day.