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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.

Latest News

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Top tips to save energy in your student home
  • 06 July 2026

Top tips to save energy in your student home

There is no better time to make small changes in your home that could help reduce your energy bills and help you save money as a student. Making sure your student property is registered can bring further benefits, including access to more resources and support for energy efficiency.

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