Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Get a personalised quote
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To compare & save - It's important to shop around so you're getting the best deal. Our team will be happy to provide an electricity quote that shows your potential costs and savings when you switch.
To enjoy better service - The price you pay is just one part of switching supplier that you may want to consider but the service you receive should be a factor too. Read our recent reviews from real customers about the award winning service you can expect from us.
To be ahead of the game - Smart solutions and green energy options are rapidly developing and we are one of the first electricity suppliers in Northern Ireland to offer innovative technology and energy plans that will save you energy, money and protect our planet.
When you speak to our energy experts it may be helpful to have the following items to hand so they can provide and accurate electricity quote.
We understand that electricity prices can be hard to get your head around! That’s why we aim to provide clear, easy to understand electricity quotes and find the best deals for both new and existing customers. We’ve provided some helpful answers to common queries about getting an electricity quote below and there’s tons more advice and guidance in our Help & Support centre.