Help & Support

COVID-19

What has Power NI been doing to support businesses during this challenging time with COVID-19?

For those who have contacted us who are struggling to pay, we have been working with customers on payment plans suitable for their individual circumstances. This includes amending Direct Debit amounts where applicable, changing Direct Debit payment dates to suit the customer – often to coincide with when they are scheduled to receive their government grant.  

Throughout the pandemic, we have been engaging with customers who have had to temporarily close or reduce their opening hours to see how we can keep their bills accurate by estimating a lower than usual consumption rate for them and encouraging them to contact us when they resume normal hours to ensure we keep their account up to date.