Important notice

Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.

Codes of practice

Code of practice on Services for Prepayment Meter Customers
Code of practice on Payment of Bills
Code of practice on the Efficient Use of Electricity
Code of practice on Complaints Handling Procedure

Services for the elderly and customers with specific needs

Power NI Codes of Practice are available in braille, large print and talking formats. To receive a copy in any of these formats, please phone our Customer Helpline, visit our contact us page. They may also be available in several different languages upon request.

Billing FAQs

Customer Support FAQs

Keypad FAQs

Meter Reading FAQs

Codes of practice

Services for the elderly and customers with specific needs