Billing FAQs
Keypad+ is a free upgrade available to all Power NI pay as you go keypad customers.
Upgrade todayChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Get super-fast top ups and smart insights that make managing your energy easy!
Keypad+ was developed using bluetooth technology to send top ups straight to your Keypad meter from your smartphone app, removing the need to key in lengthy top up codes!
With Keypad+ customers can also benefit from new account features designed to make life a little easier, including…
Keypad+ is a free upgrade available to all Power NI pay as you go Keypad customers simply complete the form below to get set up. We will contact NIE Networks to upgrade your meter. Keypad+ is not compatible with Economy 7 Heat meters or Off-Peak Meters.