Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
If you have any problems with your Keypad+ please contact us via the email feedback option within the app or get in touch and we will get back to you as soon as possible.
If your not a KeyPad+ customers you can contact us and we will get back to you as soon as possible.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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