Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
You can download our Keypad+ app today.
If you are an iOS user download the Keypad+ app.
If you are an Android user download the Keypad+ app.
Or search Keypad+ in the Apple App Store or Google Play Store.
Once you have downloaded the Keypad+ app it's time to pair your Keypad+ with your smartphone.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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