Residential pricing

What is happening?

The price you pay for electricity is increasing by 4% on 1 October 2025.

Even though global wholesale energy costs have stabilised in recent months, there has been an increase in other market and network related costs.

What does this mean for me?

This means that you will see an increase of 4% to the price you pay, which means on average you will be paying around 11p more per day.*

Power NI is the only regulated electricity supplier that is price-regulated by the Utility Regulator. This means that they review and agree any changes to our tariffs, ensuring that you pay a fair price.

I am a Keypad customer, what do I need to do?

From 16 September 2025, when you buy a top-up, you will get a 40 to 60 digit price change code.
Enter this into your meter and then press the # button.
Your meter will then switch to the new rate on 1 October.

Please note, you must enter this longer code before any further top-up codes can be accepted.

For Keypad+ customers, this code can be sent via Bluetooth as normal.

How to change your Keypad to our new rate

This quick and easy step-by-step guide will show you how to change your Keypad to our new rate.

Following our price change, when you purchase a Power NI Keypad top up you will receive a one-off price change powercode (which will be 40 or 60 digits, depending on your tariff). You will need to key in all digits on your Keypad followed by the # key.

Frequently asked questions

How can I save energy around my home?
Little changes can make a big difference to your pocket and the environment. Check out the full list of tips to save money on your electricity with our energy guides.

NI Energy Advice Line The NI Energy Advice Line service offers independent FREE advice and support on how to save energy in the home and on assistance available. Call FREE 0800 111 44 55 or use the call back service. Consumers can also visit the NI Housing Executive website.

Please remember to be wary of scams. For more information visit actionfraud.police.uk
How can I save money on my electricity?
Power NI offers a range of discounted payment options for savings year in year out.
- Customers who register for an online account and pay by monthly Direct Debit, can save you up to £60 each year*.
- Keypad customers get 2.5% discount off every unit of electricity used. On top of this, you can get free electricity with our Keypad Reward. Just top-up £50 or more online or via our app.
- Save on everyday purchased with Power NI Perks: We’ve also negotiated discounts and savings for Power NI customers with hundreds of everyday big brands such as Tesco, Asda, Sainsbury’s and M&S.
On top of the 2.5%** discount you already get off every unit of electricity, when you top up £50** or more at powerni.co.uk/keypad or through the free Power NI app, you can get free electricity.

*Monthly Direct Debit customers receive 4% discount off the standard rate. Customers who register for online billing can receive an additional 2% discount off the standard rate. Customers choosing monthly Direct Debit and online billing together will get 6% discount (up to £15 per quarter / £60 per year). The maximum discount above is based on a quarterly bill of £250.

** When a top-up is eligible for Keypad Reward, the cost per kWh is reduced to reflect the free electricity received (e.g. £50 credit will give users the amount of electricity that normally costs £51).

To view Power NI standard rates please visit our unit rate page.
I am a credit customer. What does this mean for me?
The new unit rate will apply to all existing Power NI residential customer accounts as of 1 October 2025.
I am a Keypad customer. What does this mean for me?
From the 16 September, when you buy a top-up, you will get a 40 to 60 digit price change code. You must enter this into your meter and then press the # button. The price you pay for your electricity will then increase from 1 October 2025. This longer tariff change code must be entered into your meter, otherwise all other top-up codes will fail.

If you are a Keypad+ customer when you buy a top-up from 16 September 2025, your 40 to 60 digit price change code will be displayed on your Keypad+ app. If your app is in range of your meter and connected to the Keypad+ unit, the code will be sent to your Keypad via Bluetooth. If the code fails to send, it can be entered manually into your Keypad.

If you haven’t received your 40 to 60 digit code, please email us at [email protected] with your Keypad Premise number and we will help you.
I am a Keypad+ customer, how do I enter my price change code?
Your 40 to 60 digit price change code will be displayed on your Keypad+ app. If your app is in range of your meter and connected to the Keypad+ unit, the code will be sent to your Keypad via Bluetooth. If the code fails to send, it can be entered manually into your Keypad.
Why has the Power NI telephone number changed?
The Power NI Customer Helpline has changed to a freephone number to make it easier for customers to get in contact with us when they need our help. Our new Customer Helpline is 08000 285 455 (lines open Monday to Friday, 9am to 5pm).
Will the price I pay change?
Yes. The Power NI unit price is increasing from 1 October 2025.
I’m struggling to pay for my electricity, what options are available to me?

If you are ever worried about paying for your electricity, please get in touch with a member of our team to discuss your payment options.
What happens if I don’t enter the price change code?
All future top-ups will fail, and you will get a ‘rejected’ message, followed by ‘wrong tar’. It is easy to fix this. Enter the 40 to 60 digit price change code, followed by the top-up code you bought.
What happens to the credit on my Keypad?
After you enter your 40 to 60 digit price change code, from the 1 October 2025, any credit on your Keypad will be charged at the new rate.

Energy charter

Power NI is supporting a new Energy charter alongside other key stakeholders, which will help make a real contribution to consumers that are struggling this winter. The charter’s development was led by the Utility Regulator and the Consumer Council for Northern Ireland, with support from local electricity and gas suppliers.

Are you getting the best deal?

We know electricity usage is on the increase. So, we would encourage you to find out if you can make a change to how you pay your bill and keep a little extra in the pocket.

With our best deal, our online billing customers can save up to £60 ^[2] a year on their electricity, as well as spread costs with Direct Debit payments and view bills, letters and energy usage online. Keypad customers get uncapped discounts, along with fee electricity when topping up £50 or more via the Power NI website or mobile app.

[1] the 11p per day increase is calculated using Power NI standard Home Energy unit rate and an average annual consumption of 3,200 kWh.

[2] Monthly Direct Debit customers receive 4% discount off the standard rate. Customers who register for online billing can receive an additional 2% discount off the standard rate. Customers choosing monthly Direct Debit and online billing together will get 6% discount (up to £15 per quarter / £60 per year). The maximum discount above is based on a quarterly bill of £250. To view Power NI standard rates please visit our unit rate page.