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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Keypad Pay-As-You-Go

PowerNI Help & Support Keypad & Keypad+ What is the minimum amount I can top up?

What is the minimum amount I can top up?

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The minimum top up amount is £5 when topping up at a Post Office, PayPoint or online via Energy Online website and app. 

For help with topping up read our simple step-by-step guide. 


More Keypad & Keypad+ questions


More Keypad & Keypad+ questions

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