Billing FAQs
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Please note. On Monday 31 August, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 1 September.
To report power cuts, please contact NIE Networks.
The minimum top up amount is £5 when topping up at a Post Office, PayPoint or online via Energy Online website and app.
For help with topping up read our simple step-by-step guide.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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