General Information & Policies

Are all consumers likely to benefit from the commitments in the Energy Charter?

My Home
General Information & Policies
Energy Charter

The Consumer Energy Charter is designed to help consumers in need. Its protections extend to all households, however in practice, it’s expected that customers in debt or who are vulnerable because of age, disability or chronic illness, are more likely to avail of the protections it offers.

Was this helpful?

By submitting this form and including your email address you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information please view our Privacy Statement

More information and policy questions

What does making a financial commitment to a hardship fund involve – how much will be contributed? Who will look after the hardship fund, and how can consumers get the support?
What does offering to reduce the maximum debt repayment for consumers mean in practical terms?
How will suppliers maintaining an individual assessment of the ability to pay benefit consumers?
What is the customer care register, and how do consumers get on this register?
Why are the commitments in the charter voluntary?