Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Consumer guidance

30 July 2025

Moving house checklist, Northern Ireland

Getting ready to move house in Northern Ireland? We’ve put together this guide to make sure you’ve got everything covered as you start your next chapter.

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09 August 2023

How to monitor electricity usage at home

Learn how to monitor how much electricity your appliances are using so you can make smart, energy-efficient decisions for your home.

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24 January 2022

Compare electricity plans & prices

Compare electricity plans & prices from NI suppliers – An online guide

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24 January 2022

Electricity providers in Northern Ireland

Who are the electricity providers in Northern Ireland?