General Information & Policies

Can I discuss contract renewal options in the middle of a contract?

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General Information & Policies
Energy Charter

Options available to you will depend on the terms and conditions of your contract, and your supplier can discuss these with you. If you are struggling within a contract, it’s important to let your supplier know so that they can provide you with suitable advice.

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More information and policy questions

What does making a financial commitment to a hardship fund involve – how much will be contributed? Who will look after the hardship fund, and how can consumers get the support?
What does offering to reduce the maximum debt repayment for consumers mean in practical terms?
How will an individual assessment of the ability to pay be of benefit to consumers?
What is the customer care register, and how do consumers get on this register?
Why are the commitments in the charter voluntary?