What are the alternative options to disconnection? 

It is important to engage with your supplier as early as possible when experiencing affordability or debt issues, to allow them to provide support and advice. 

Suppliers may be able to offer repayment plans and can discuss alternative contracts and tariff types (where a change can be facilitated contractually). They can also signpost you to other third-party support services and provide practical advice on energy efficiency measures that could help you to reduce your energy bills.