Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
It is important to engage with your supplier as early as possible when experiencing affordability or debt issues, to allow them to provide support and advice.
Suppliers may be able to offer repayment plans and can discuss alternative contracts and tariff types (where a change can be facilitated contractually). They can also signpost you to other third-party support services and provide practical advice on energy efficiency measures that could help you to reduce your energy bills.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields
