Important information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
It is important to engage with your supplier as early as possible when experiencing affordability or debt issues, to allow them to provide support and advice.
Suppliers may be able to offer repayment plans and can discuss alternative contracts and tariff types (where a change can be facilitated contractually). They can also signpost you to other third-party support services and provide practical advice on energy efficiency measures that could help you to reduce your energy bills.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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