
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Gas and electricity suppliers are required to compile and maintain a Customer Care Register which stores details of consumers who merit special treatment on account of age, disability or chronic illness. While each supplier has a responsibility to promote awareness of its register, consumers have to choose to join it.
Further information on customer care registers can be found on the Utility Regulator website.
Still have questions?
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