
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Since suppliers have made a voluntary commitment to the Energy Charter, there is every reason to believe they will act in accordance with it.
We will nevertheless monitor their behaviour to ensure they honour the commitments they have made and will be in contact touch with suppliers during the Winter period. We will also meet with suppliers at the end of the period to discuss the customer impacts.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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