Billing FAQs
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Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
The commitments in the charter are applicable to all small business consumers. A small business consumer is deļ¬ned as one whose gas consumption is less than 73.2 MWh per annum and whose electricity consumption is less than 50 MWh per annum.
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