Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
The minimum top up amount is £5 when topping up at a Post Office, PayPoint or online via Energy Online website and app.
For help with topping up read our simple step-by-step guide.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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