
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
You can log in to your online account to action the task below.
Once your tenant has left the property, you will need to update us to ensure continuity of supply. You can transfer the supply into your name online, you’ll need:
Should you require any further information, visit our contact us page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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