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Bank holiday closure

Please note. On Monday 6 April and Tuesday 7 April, our customer care lines will be closed. For queries during this time, please visit our help and support section at powerni.co.uk/help. We'll be back and happy to help on Wednesday 8 April.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Moving & Switching

The electricity is on after my last tenant left. Can I keep using electricity without calling anyone?

  • My Home
  • Moving & Switching
  • Landlord queries

Once your tenant has left the property, you will need to update us to ensure continuity of supply. You can transfer the supply into your name online, you’ll need:

  • Meter Serial Number (this can be found on the front of your meter)
  • A meter reading from the day your tenants moved out
  • The date you’re taking over the account.

Should you require any further information, visit our contact us page. 


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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