Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.
You can log in to your online account to action the task below.
Once your tenant has left the property, you will need to update us to ensure continuity of supply. You can transfer the supply into your name online, you’ll need:
Should you require any further information, visit our contact us page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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