Important notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
The NI Energy Advice Line Service managed by the NI Housing Executive, offers free comprehensive advice and support on how to save energy in the home and on assistance available.
Consumers can call 0800 111 44 55 during office hours or use the call back service for out of hours.
Consumers can also visit the NI Housing Executive
This service offers advice and a contact form for energy efficiency advice and signposting for grants
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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