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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

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PowerNI Help & Support My Account NI Energy advice line service

NI Energy Advice Line Service

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The NI Energy Advice Line Service managed by the NI Housing Executive, offers free comprehensive advice and support on how to save energy in the home and on assistance available. 

Consumers can call 0800 111 44 55 during office hours or use the call back service for out of hours. 

Consumers can also visit the NI Housing Executive 

This service offers advice and a contact form for energy efficiency advice and signposting for grants


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