Billing FAQs
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Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Economy 7 customers will see an increase of 4.2% to the price they pay. This means customers will pay around 10p* more per year.
*On average, customers will pay 10p more per day. This is calculated using the Power NI unit price increase of 4.2%, with a weighted average of the Power NI E7 standard unit rate and an average household usage of 3,200 units (kWH) per year
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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