What does the price change mean for Keypad customers?

When you buy a top-up from 16 September 2025, you will get a 40 to 60-digit price change code. You must enter this into your meter and then press the # button before any further top-up codes can be accepted. The price you pay for your electricity will then increase from 1 October 2025, but not before.  
 
If you are a Keypad+ customer when you buy a top-up from 16 September 2025, your 40 to 60 digit price change code will be displayed on your Keypad+ app. If your app is in range of your meter and connected to the Keypad+ unit, the code will be sent to your Keypad via Bluetooth. If the code fails to send, it can be entered manually into your Keypad. 

How to change your Keypad to our new rate