Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Your 40 to 60 digit price change code will be displayed on your Keypad+ app. If your app is in range of your meter and connected to the Keypad+ unit, the code will be sent to your Keypad via Bluetooth. If the code fails to send, it can be entered manually into your Keypad.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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