
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Your 40 to 60 digit price change code will be displayed on your Keypad+ app. If your app is in range of your meter and connected to the Keypad+ unit, the code will be sent to your Keypad via Bluetooth. If the code fails to send, it can be entered manually into your Keypad.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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