Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Economy 7 customers will see an increase of 4.2% to the price they pay. This means customers will pay around 10p* more per day.
*On average, customers will pay 10p more per day. This is calculated using the Power NI unit price increase of 4.2%, with a weighted average of the Power NI E7 standard unit rate and an average household usage of 3,200 units (kWH) per year.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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