Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
When you buy a top-up from 11 November 2024, you will get a 40 to 60 digit price change code.
You must enter this into your meter and then press the # button before any further top-up codes can be accepted.
If you do not enter this code, all future top-ups will fail, and you will get a ‘rejected’ message followed by ‘wrong tar’.
It’s easy to fix this. Enter the 40 to 60 digit price change code followed by the top-up code you bought.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields
