Important Information
Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
When you buy a top-up from 16 September 2025, you will get a 40 to 60 digit price change code.
You must enter this into your meter and then press the # button before any further top-up codes can be accepted.
If you do not enter this code, all future top-ups will fail, and you will get a ‘rejected’ message followed by ‘wrong tar’.
It’s easy to fix this. Enter the 40 to 60 digit price change code followed by the top-up code you bought.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields
