Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
You can check on your meter by pressing button 4 to see the last 5 codes that have been entered. This way you can check if your 40 to 60 digit tariff change code has been entered.
If you have not entered your 40 to 60 digit tariff change code correctly, all future top-ups will fail. You will get a ‘rejected’ message, followed by ‘wrong tar’.
If you haven’t received your 40 to 60 digit code, please email us at [email protected] with your Keypad Premise number and we will help you.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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