Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Generally speaking, electricity used for commercial purposes is subject to VAT at 20%. However, the actual rate you pay depends on:
If, on average, you use less than 33 units of electricity a day (around 3,000 units a quarter) you will pay 5% VAT. This rule applies whether you use electricity for commercial or domestic purposes. It also applies whether your bill is based on an actual meter reading or an estimated reading.
Domestic use
If you use electricity for domestic purposes, you are entitled to pay VAT at 5%. For more information contact HM Revenue and Customs and ask for Notice 701/19. Domestic use includes:
The following are generally not allowed to claim the lower rate VAT:
To claim the lower rate VAT please complete and return the VAT declaration form.
Combined commercial and domestic use (including farms)
Customers can apply to pay 5% VAT for the domestic portion of their bill. Since the meter can’t show this separately the customer must declare, as a percentage, how much electricity is for domestic use.
You must be able to show HM Revenue and Customs how you worked out this figure. If domestic use is 60% or more, VAT will be applied to the whole bill at 5%. To claim the lower rate VAT please complete and return the VAT declaration form.
Charities
Charities are generally not entitled to claim VAT at 5% unless the electricity is used for one of the domestic purposes listed. However, they may claim VAT at 5% for electricity used for providing charitable non-business activities such as free day care for people with disabilities. For more information contact HM Revenue and Customs and ask for Notice 701/1. To claim the lower rate VAT you must complete and return this VAT declaration form.
Climate Change Levy (CCL)
CCL applies to electricity which VAT at is charged at 20%. Certain businesses may claim exemption from CCL. For more information contact HM Revenue and Customs and ask for a PP 11 form.
Useful contact details:
Power NI:
Floor 3 Seatem House, 28 - 32 Alfred St, Belfast BT2 8EN
0800 121 6022