Skip to main content Browsealoud

Important information

It’s important to stay scam aware. Please remember you can always check if emails are legitimate by contacting the organisation directly and asking if they’ve sent them. At Power NI, we are happy for you to contact us if you're ever in doubt. For more information on how to stay safe online, read NI Direct article on online scams.

Power NI: Championing Excellence in Customer Service

Image ALT text

For the seventh year in a row, Power NI has topped the customer service* league table amongst all local energy suppliers.

Following the release of the latest report**  by the Consumer Council for Northern Ireland, we are delighted to once again be recognised for our commitment to our customers, with the lowest level of complaints out of all the energy suppliers in Northern Ireland!*

We have unrivalled experience, serving local customers for over 80 years so excellent customer service is in our DNA! As Northern Ireland’s leading electricity supplier, we help power over 460,000 customers’ homes, but what really matters to us is the great service and year round savings we offer. Thinking of joining us? You’ll be joining thousands of satisfied local customers. Using our online switch tool, switching to us takes minutes.

We promise to continue putting all of our energy into providing excellent service and value for our customers. You can read the full report here.

* Lowest number of complaints per 10,000 customers.

** CCNI Complaints and Enquiries Report 2017/2018.

ˆDomestic customers only. Commercial customers subject to commercial Ts&Cs 

Latest news