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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Keypad+

Smarter electricity with Keypad+

Get super-fast top ups and smart insights that make managing your energy easy!

What is Keypad+?

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Keypad+ was developed using bluetooth technology to send top ups straight to your Keypad meter from your smartphone app, removing the need to key in lengthy top up codes! 

With Keypad+ customers can also benefit from new account features designed to make life a little easier, including…

  • Option to view your balance anytime within your app
  • Usage tracking so you can see your energy consumption and costs over time

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