
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Get super-fast top ups and smart insights that make managing your energy easy!
Keypad+ was developed using bluetooth technology to send top ups straight to your Keypad meter from your smartphone app, removing the need to key in lengthy top up codes!
With Keypad+ customers can also benefit from new account features designed to make life a little easier, including…