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Contact Us

We're here to help you with all of your energy questions. You can find an answer online or get in touch.

Download our mobile app

Download our mobile app

Manage your electricity account online. Make payments, top up, view bills and letters or access Power NI Perks.

Chat to us on social media

Chat to us on social media

Chat to our dedicated social media customer care team on X or Facebook Messenger. Available Mon - Fri from 9am to 5pm.

Power NI chat bot

Power NI chat bot

Need help? Chat anytime with our new AI bot via this page or via Help and Support hub — it’s quick, easy, and here to guide you.

Chat to us

​​​​​​​Recently moved?

Whether you're an existing Power NI customer looking to update your account - or you're looking to join us at your new property - we're here to help.

Start your move online

In case of emergency

To report a power outage or an electricity emergency you will need to contact Northern Ireland Electricity (NIE) Networks on 03457 643 643 (available 24 hours a day, seven days a week) or you can report the issue online. NIE Networks are a separate company to Power NI.

Struggling to pay?

Email our Payment & Accounts Resolution Team on [email protected] including your account number. We appreciate that sometimes it’s hard to contact us and discuss financial matters - we will check your bill is accurate and discuss suitable payment resolutions.

Still have questions?

If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.

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Email Us

To help us answer your query, please pick a topic and then complete the form with details of your enquiry.

We aim to get back to you within 2 business days.
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Call Us

Customer Support
Contact our local contact centre on 03457 455 455 - our phone lines are open Mon - Fri 9am - 5pm.

Sales
Thinking about switching to Power NI? Speak to one of our local energy experts

 

Request a callback

Additional needs

JAM Card

We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.

Translation

Power NI website is available in several languages. If the account holder gives permission during a call, interpreters and translators are also on hand to help.

Vulnerable customers

We care about all our customers, especially older people and those with disabilities or long-term illnesses.