
Moving & Switching
Use our quick help links to find assistance on frequently asked questions
Chat to us on social media
Chat to our dedicated social media customer care team on X or Facebook Messenger. Available Mon - Fri from 9am to 5pm.
Power NI chat bot
Need help? Chat anytime with our new AI bot via this page or via Help and Support hub — it’s quick, easy, and here to guide you.
In case of emergency
To report a power outage or an electricity emergency you will need to contact Northern Ireland Electricity (NIE) Networks on 03457 643 643 (available 24 hours a day, seven days a week) or you can report the issue online. NIE Networks are a separate company to Power NI.
Struggling to pay?
Email our Payment & Accounts Resolution Team on [email protected] including your account number. We appreciate that sometimes it’s hard to contact us and discuss financial matters - we will check your bill is accurate and discuss suitable payment resolutions.
If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.
Email Us
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Call Us
Request a callback
JAM Card
We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.
Translation
Power NI website is available in several languages. If the account holder gives permission during a call, interpreters and translators are also on hand to help.
Vulnerable customers
We care about all our customers, especially older people and those with disabilities or long-term illnesses.