• Customer Service Charter
• Code of practice on Services for Prepayment Meter Customers
• Code of practice on Payment of Bills
• Code of practice on the Efficient Use of Electricity
• Code of practice on Complaints Handling Procedure

• Commercial customers: Giving you the power to save
• Commercial customers: Powering your business
• Commercial customers: VAT and your electricity bill

• Sales and Marketing Code of Practice

Services for the elderly and customers with specific needs

• Code of Practice on Provision of Services for persons who are Pensionable Age, Disabled or Chronically Sick
• Critical Care Register
• Useful contact information