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Important information

It’s important to stay scam aware. Please remember you can always check if emails are legitimate by contacting the organisation directly and asking if they’ve sent them. At Power NI, we are happy for you to contact us if you're ever in doubt. For more information on how to stay safe online, read NI Direct article on online scams.

Power NI rate change

Our prices are changing

Due to the sustained unparalleled price increases across the wholesale energy market we are having to increase prices from 1 July 2022. As a result, our standard rate will increase by 27.5% adding £3.92 a week to a typical household electricity bill[1]. The vast majority of customers will see the price change take effect from their first bill following the increase.

The tariff change has been approved by the Utility Regulator and applies to domestic customers only. Business and Farm tariffs remain unchanged. As always, we will do everything we can to assist our customers and encourage anyone that is worried about paying their bill to contact us and we will work with you to find a payment solution.

There are a number of discounted payment plans to help customers save money, so we would encourage you to find out if you can make a change to how you pay your bill. By registering for Energy Online you can save up to £60[2] per year or compare our electricity plans and prices and see how much you can save on your electricity bill by switching to a different tariff.

For answers to any questions you may have in relation to our price change, please view our frequently asked questions.

What makes up a typical electricity bill?

What makes up a typical electricity bill

Pricing FAQs

  • What is the price change?

    It is an increase of 27.5% adding £3.92 a week to a typical household electricity bill. A typical bill based on annual consumption of 3,200kWh inc 5% VAT = £944.

  • What does the Power NI price change mean for Keypad customers?

    From 14 June when customers purchase a top up, they will be issued with a 40-60 digit code to put into the keypad meter. Credit on the meter will change to the new rate on 1 July but not before. Keypad+ customers do not need to enter the 40-60 digit code manually as this will automatically transfer onto your meter.

  • What is Power NI doing to help customers who may have difficulty in paying their energy bills?

    Power NI has always worked with customers struggling to pay on an individual basis and will continue to do so. These are very challenging times, and we'd like to reassure any of our customers there is no cause to worry if they are struggling to pay, we will work with you to find a solution that fits your individual needs. If you’re struggling to pay call our Payment and Accounts Resolution Team on 028 9068 5018, (phone lines open Monday to Friday 9am to 5pm) or email [email protected] including your name and account number.

  • How do Power NI prices compare to other household electricity suppliers?

    Power NI is a regulated business and part of that means we treat every customer fairly and offer the same discounts to all. We will continue to offer our customers other ways to save on their electricity through discount payment options and our online savings platform Power NI Perks.

  • How can I offset the price increase?

    Power NI offers a range of discounted payment options for savings year in year out. For credit customers you can reduce this increase by registering for Energy Online, the paperless billing option, and save up to £60* a year, as well as view bills, letters and energy usage online to make managing your energy, easy. For keypad customers you can now top up from as little as £5, all from the comfort of their own home plus get free electricity with Keypad Reward*. Just top up £50 or more online or via our app.

How to change your keypad to our new rate

Energy saving solutions

We're always looking for ways to save you money on your electricity bills. Here are some useful tips we have put together to help you save money and energy around your home.

Discounted plans

We know electricity usage is on the increase. So, we would encourage you to find out if you can make a change to how you pay your bill and keep a little extra in the pocket. With our best deal, Energy Online, our customers can save up to £60[2] a year on their electricity, as well as spread costs with Direct Debit payment and view bills, letters and energy usage online. Keypad customers get uncapped discounts, along with fee electricity when topping up £50 or more via the Power NI website or mobile app.

Power NI Perks

With Power NI Perks you can get discounts on everything from your grocery shopping to getaways, fun days and fab nights out, the latest fashion, coolest furniture, the newest tech and awesome activities.

Featuring brands like Tesco, Asda, Currys, Argos, Boots, plus 100s more...

Not a Power NI customer?

[1] A typical bill based on annual consumption of 3,200kWh inc 5% VAT = £944.

[2] Energy Online customers with monthly  Direct Debit get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our  unit rate page.