As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
You’re in safe hands and we’ll take great care of you.
Every customer is different, that’s why we’ve got a range of discounted payment options for you to choose from!
Energy Online is our best deal offering 6% off our standard rate! You get a personalised online account & peace of mind with Direct Debit payments.
Keypad top up is the flexible pay as you go option. With 2.5% discount off every unit plus handy mobile app and online top up services available.
As a Power NI customer you will have exclusive access to Power NI Perks, our customer reward scheme which offers discounts and cashback deals on hundreds of big brands and high street stores!
Once your switch to Power NI is complete, you can activate your online Perks account and start enjoying savings on everything from groceries to gadgets, coffee stops and clothes shops, fun days and overnight stays!
With offers in store and online from brands like Tesco, House of Fraser, Debenhams and Pizza Hut, plus hundreds more, there’s something for everyone to Perk up your everyday!
Customer service is what we're all about. For the sixth year running, we’ve been recognised by the Consumer Council for receiving the lowest level of complaints* for any local electricity supplier.
How does this come so naturally to us? Well, we love what we do and our customers too! Energy is an essential part of life and we want to make it as hassle free as possible for you.
*Lowest level of complaints per 100,000 customers every year since 2011 (v SSE Airtricity, Budget Energy and Electric Ireland) - Consumer Council complaints report (formal stage 2)
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.