Help & Support
For those who have contacted us who are struggling to pay, we have been working with customers on payment plans suitable for their...Read more
There are two key ways commercial customers can reduce...Read more
If the consumption at your commercial premises is likely to substantially decrease over the coming weeks, we can look to see what payment plans...Read more
A number of business representative bodies are supporting businesses in response...Read more
Although there will be no changes to the commercial standard rate, the overwhelming majority of our SME customers (small and medium-sized enterprises) are actually already benefitting from the reduction in wholesale costs...Read more
Our parent, Energia Group, has been monitoring the situation across all businesses and implementing precautionary measures including increased...Read more
NIE Networks is working to ensure that they continue to bring electricity to the 880,000 customers connected across...Read more
We have a range of payment options available including paying over the phone via our 24/7 FastPay...Read more
Yes, Royal Mail has informed us that there can be some delays to delivery...Read more
This is an extremely busy time for us and we apologise for the wait. You can also contact us by email at...Read more
I have a half-hourly meter (interval meter) – am I able to reduce my Chargeable Service Capacity (CSC) charges?
If you have a T101, T201, T202, T203, or T303 meter, your monthly bills will also include CSC charges which may...Read more
I have received a letter to say my Monthly Direct Debit is increasing and I can’t afford the new amount - what do I do?
Monthly Direct Debit helps you budget for your energy by spreading the cost throughout the year...Read more