Help & Support

COVID-19

What has Power NI been doing to support businesses during this challenging time with COVID-19?

For those who have contacted us who are struggling to pay, we have been working with customers on payment plans suitable for their...

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What can businesses and farms do to save money at this time?

There are two key ways commercial customers can reduce...

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I have had to close my business/reduce my opening hours – what can Power NI do to support me?

If the consumption at your commercial premises is likely to substantially decrease over the coming weeks, we can look to see what payment plans...

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How can I keep my bill accurate?

We are currently working with our customers to better establish their consumption through this period...

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Where can I get additional support for my business as a result of COVID-19?

A number of business representative bodies are supporting businesses in response...

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Is there any support available for NI farms?

If you are struggling to pay your bill, please call our Customer Helpline on...

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Will my meter still be read?

NIE Networks has resumed its meter reading activities after the service was temporarily paused due to...

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What plans have you made within Power NI to protect customers and staff?

Our parent, Energia Group, has been monitoring the situation across all businesses and implementing precautionary measures including increased...

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Will we be likely to face power cuts over the next few weeks?

NIE Networks is working to ensure that they continue to bring electricity to the 880,000 customers connected across...

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I usually pay my bill at the bank but I can’t go outside – how do I pay my bill?

We have a range of payment options available including paying over the phone via our 24/7 FastPay...

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Are bills and letters taking longer to arrive via post?

Yes, Royal Mail has informed us that there can be some delays to delivery...

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I can’t get through on the phone as the lines are busy – what do I do?

This is an extremely busy time for us and we apologise for the wait. You can also contact us by email at...

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I have a half-hourly meter (interval meter) – am I able to reduce my Chargeable Service Capacity (CSC) charges?

If you have a T101, T201, T202, T203, or T303 meter, your monthly bills will also include CSC charges which may...

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I have received a letter to say my Monthly Direct Debit is increasing and I can’t afford the new amount - what do I do?

Monthly Direct Debit helps you budget for your energy by spreading the cost throughout the year...

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I forgot to renew my contract as my business was closed - what do I do?

For selected commercial customers with a personal contract ending on any date from 20/03/2020 - 30/06/2020...

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