Help & Support

COVID-19

Will my meter still be read?

NIE Networks, who is responsible for reading meters, are continuing to read meters inside...

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What has Power NI been doing to support businesses during this challenging time with COVID-19?

For those who have contacted us who are struggling to pay, we have been working with customers on payment plans suitable for...

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What can businesses and farms do to reduce their energy costs at this time?

There are two key ways commercial customers can reduce...

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I have had to close my business/reduce my opening hours – what can Power NI do to support me?

If your business is temporarily closed or operating at reduced hours, we strongly encourage you to provide us with...

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How can I keep my bill accurate?

If your business is temporarily closed or operating at reduced hours, we strongly encourage you to...

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Where can I get additional support for my business as a result of COVID-19?

A number of business representative bodies are supporting businesses in response...

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Is there any support available for NI farms?

If you are struggling to pay your bill, please call our Customer Helpline on...

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I usually pay my bill at the bank but I can’t go outside – how do I pay my bill?

We have a range of payment options available including paying over the phone via our 24/7 FastPay...

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I can’t get through on the phone as the lines are busy – what do I do?

You can also contact us by email at [email protected] however please be aware that...

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I have received a letter to say my Monthly Direct Debit is increasing and I can’t afford the new amount - what do I do?

Monthly Direct Debit helps you budget for your energy by spreading the cost throughout the year...

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