100% green energy plans*
helping protect our planet
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Following Electric Ireland's announcement to leave the NI residential market, we have been working together with the Utility Regulator to ensure a smooth transition for you and that your electricity supply is maintained.
From 8 September 2025, Electric Ireland will begin to automatically transfer their residential customers to Power NI. Until then, you are free to switch to any supplier, including ourselves. For more Frequently Asked Questions, please see below.
Join over half a million customers who trust Power NI. You can complete your switch online or alternatively you can request a quote and one of our team will be in contact to discuss your options.
100% green energy plans*
helping protect our planet
We use innovative technology
to make managing your energy easy
No fixed term contracts**
gives you freedom and flexibility.
No exit fee**
so that's one less thing to worry about
Electric Ireland completed a strategic review of their residential business in Northern Ireland and announced in May 2024 of their intention to exit the NI residential electricity market. They’ve said that this strategic decision allows them to focus exclusively on the business market.
Electric Ireland has entered into a commercial agreement with Power NI to transfer approximately 27,000 of their residential customers. This means that your contract with Electric Ireland will end, and Power NI will take over your electricity supply – unless you proactively switch to another supplier before 8 September 2025.
Transfers will begin from 8 September 2025. Electric Ireland will start communicating with their customers from 11 August to guide them through the process. You can transfer earlier if you wish by completing the online switch above. Otherwise, you can phone us and quote ‘Electric Ireland move’.
Pay-as-you-go Keypad customers – If you do not switch to another supplier or to Power NI by 8 September 2025, Electric Ireland will assume that you consent for your details to be shared with Power NI, to enable them to contact you and complete the transfer process over the telephone. Please arrange to be at home for this call to ensure a smooth process.
Credit/Bill Pay customers – If you do not switch to another supplier or to Power NI by 8 September 2025, Electric Ireland will assume that you consent for your details to be shared with Power NI to enable them to start the transfer process. From Monday 8 September, you will be automatically transferred to Power NI. Providing an up-to-date meter reading to Electric Ireland before this date will ensure your final bill is as accurate as possible. Please note: if you previously paid by Direct Debit or used online billing with Electric Ireland, these will need to be set up again with Power NI.
Yes, you can switch to Power NI above or by calling the Power NI Customer Helpline and quoting ‘Electric Ireland move’. Have your MPRN /KPRN, address details and an up-to-date meter reading (if applicable) to hand to make the process as easy as possible. For instructions on how to read your meter, visit www.electricireland.com/meter-read.
No. Your electricity supply will continue without interruption during the transition.
Yes, you will be moving to a cheaper rate with Power NI. Once transferred, your billing going forward and tariff rates will be managed by Power NI. After you transfer, you will receive a welcome pack from Power NI confirming everything for you as well as options for receiving discount e.g. paying by Direct Debit, online billing, Keypad Reward, Power NI Perks etc. You can contact the Power NI Customer Helpline to discuss setting up a Direct Debit and you can register for an online account.
No contracts, no hidden charges and no expensive exit fees, ever!** Just great value, freedom and flexibility when you switch!
Save up to £60 each year!
Spread the cost of your electricity bills into manageable monthly Direct Debit amounts.
Save 2.5% off every top-up!
A flexible solution for those who like convenience and control
Exclusive discounts with Power NI Perks!
Power NI customers get access to discounts on 100s of brands, plus free cinema ticket drops throughout the year! It's our way of saying thank you for being a Power NI customer. Don't miss out on your chance to get a whole lot more, for a whole lot less. Join over 100,000 customers already saving through Power NI Perks.
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* Power NI supports local micro and large-scale generators. Our renewable electricity is achieved through PPAs (Power Purchase Agreements) with wind, photo-voltaic (PV) and hydroelectric generators across Northern Ireland. Power NI's renewable electricity is backed by Renewable Energy Guarantees of Origin (REGO) certificates issued by the UK energy regulator, Ofgem
** All residential customers will enter an energy agreement with Power NI but will not be placed in a fixed term contract. Residential customers do not incur any exit fees. Contracts are available for business & farm customers and exit fees can apply.