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Important notice

Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.

Information for Electric Ireland customers

As Northern Ireland’s most trusted electricity supplier, we’re here to make things easy. Explore your account benefits, payment options and ways to save. We’re here to look after you. 

Residential payment plans that put the power in your hands

Payment plans that work for you 
Whether you prefer the convenience of Direct Debit or the flexibility of a Keypad meter, Power NI gives you dependable ways to manage your energy. 

For bill pay customers: 
With Direct Debit, you can choose to pay quarterly or monthly, whatever suits your routine, and save up to 6%. Direct Debit is a simple way to stay on top of your energy costs and benefit from a discount. Make the switch to Direct Debit today and take the hassle out of paying your bill. 

For Keypad customers: 
Every top-up comes with a 2.5% discount off the standard rate, and you can earn free electricity with Keypad Reward when you top up £50 or more online or via our app. You can also upgrade to a Keypad+ Bluetooth meter for even faster top-ups sent straight to your meter. 




Best Deal

Pay by bill

Learn more

Save up to £60 each year!

Spread the cost of your electricity bills into manageable monthly Direct Debit amounts.

Keypad

Learn more

Save 2.5% off every top-up!

A flexible solution for those who like convenience and control

Best Deal

Pay by bill

Save up to £60 each year!

Spread the cost of your electricity bills into manageable monthly Direct Debit amounts.

Learn more

Keypad

Save 2.5% off every top-up!

A flexible solution for those who like convenience and control

Learn more


Exclusive discounts with Power NI Perks!​ icon

Exclusive discounts with Power NI Perks!​

Power NI customers get access to discounts on 100s of brands, plus free cinema ticket drops throughout the year! It's our way of saying thank you for being a Power NI customer. Don't miss out on your chance to get a whole lot more, for a whole lot less. Join over 100,000 customers already saving through Power NI Perks.​

Join Power NI Perks
Helping create green homes in Northern Ireland icon

Helping create green homes in Northern Ireland

Now is a great time to go green. We can help you install solar panels to lower your electricity bills, or fit an EV home charger to add value to your new house.

Go Green with Power NI

Online account

Make energy easier with Power NI’s online account

App on a smartphone
  • Top-up or pay a bill
  • Get additional discount or Keypad Reward
  • View bills, letters and manage preferences
  • Monitor your usage and submit meter readings online
Vulnerable customers icon

Vulnerable customers

We understand that all our customers are different, and some might need our help to make things a bit easier to manage.

Explore additional services

Frequently asked questions

  • Electric Ireland completed a strategic review of their residential business in Northern Ireland and announced in May 2024 of their intention to exit the NI residential electricity market. They’ve said that this strategic decision allows them to focus exclusively on the business market.

  • Yes, any credit on your meter will be transferred as part of your onboarding to us. We will ring you to complete the process. Therefore if you receive a phone call from Power NI, please do answer it.
  • No – do not cancel your Direct Debit. It will be required until your final bill has been paid. After that, Electric Ireland will not request any further Direct Debit payments from your bank account.
  • When your transfer is complete, Electric Ireland will calculate your final bill which will include any credit or debit arising from your plan. 
  • No. You can choose to switch to Power NI or to any other electricity supplier. If you don’t switch yourself, you will be automatically transferred to Power NI from 8 September 2025 to ensure continuity of your supply. 
  • No, if you previously paid by Direct Debit or used online billing with Electric Ireland, these will need to be set up again with Power NI.
  • Electric Ireland will issue you a final bill shortly after the transfer has occurred and contact details for any queries will be on your final bill. Power NI will not be able to answer any queries about your final bill from Electric Ireland. 
  • Any credit owed to you will be refunded by Electric Ireland shortly after their final bill for you is issued.
  • You will continue to be responsible for any outstanding balance on your Electric Ireland account. Electric Ireland would encourage anyone having difficulty paying their bills to contact them and visit their online Customer Support Hub for further information.
  • Electric Ireland business customers are not affected by this change. Electric Ireland will continue to serve businesses in Northern Ireland. Electric Ireland’s farm customers will be part of the transfer process to Power NI, however they are also free to switch to any other supplier before 8 September.
  • Any details of your additional support requirements or vulnerability will be shared with Power NI at the time of automatic transfer in September to ensure continuity of appropriate services.
  • No. Your electricity supply will continue without interruption during the transition. 

  • Yes, you will be moving to a cheaper rate with Power NI. Once transferred, your billing going forward and tariff rates will be managed by Power NI. After you transfer, you will receive a welcome pack from Power NI confirming everything for you as well as options for receiving discount e.g. paying by Direct Debit, online billing, Keypad Reward, Power NI Perks etc. You can contact the Power NI Customer Helpline to discuss setting up a Direct Debit and you can register for an online account.

* Power NI supports local micro and large-scale generators. Our renewable electricity is achieved through PPAs (Power Purchase Agreements) with wind, photo-voltaic (PV) and hydroelectric generators across Northern Ireland. Power NI's renewable electricity is backed by Renewable Energy Guarantees of Origin (REGO) certificates issued by the UK energy regulator, Ofgem

** All residential customers will enter an energy agreement with Power NI but will not be placed in a fixed term contract. Residential customers do not incur any exit fees. Contracts are available for business & farm customers and exit fees can apply.