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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Information for Electric Ireland customers

Following Electric Ireland's announcement to leave the NI residential market, we have been working together with the Utility Regulator to ensure a smooth transition for you and that your electricity supply is maintained. 

From 8 September 2025, Electric Ireland will begin to automatically transfer their residential customers to Power NI. Until then, you are free to switch to any supplier, including ourselves. For more Frequently Asked Questions, please see below.

Join over half a million customers who trust Power NI. You can complete your switch online or alternatively you can request a quote and one of our team will be in contact to discuss your options.

Benefits of switching to Power NI

100% green energy plans*

helping protect our planet

We use innovative technology

to make managing your energy easy

No fixed term contracts**

gives you freedom and flexibility.

No exit fee**

so that's one less thing to worry about

Frequently asked questions

Residential payment plans that put the power in your hands

No contracts, no hidden charges and no expensive exit fees, ever!** Just great value, freedom and flexibility when you switch!




Best Deal

Pay by bill

Switch now

Save up to £60 each year!

Spread the cost of your electricity bills into manageable monthly Direct Debit amounts.

Keypad

Switch now

Save 2.5% off every top-up!

A flexible solution for those who like convenience and control

Best Deal

Pay by bill

Save up to £60 each year!

Spread the cost of your electricity bills into manageable monthly Direct Debit amounts.

Switch now

Keypad

Save 2.5% off every top-up!

A flexible solution for those who like convenience and control

Switch now


Exclusive discounts with Power NI Perks!​ icon

Exclusive discounts with Power NI Perks!​

Power NI customers get access to discounts on 100s of brands, plus free cinema ticket drops throughout the year! It's our way of saying thank you for being a Power NI customer. Don't miss out on your chance to get a whole lot more, for a whole lot less. Join over 100,000 customers already saving through Power NI Perks.​

Join Power NI Perks

Online account

Make energy easier with Power NI’s online account

App on a smartphone
  • Top-up or pay a bill
  • Get additional discount or Keypad Reward
  • View bills, letters and manage preferences
  • Monitor your usage and submit meter readings online
Switch Now

Speak to an advisor

Our team of energy experts are on hand to find the best plan for your home and lifestyle.

Get a quote
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* Power NI supports local micro and large-scale generators. Our renewable electricity is achieved through PPAs (Power Purchase Agreements) with wind, photo-voltaic (PV) and hydroelectric generators across Northern Ireland. Power NI's renewable electricity is backed by Renewable Energy Guarantees of Origin (REGO) certificates issued by the UK energy regulator, Ofgem

** All residential customers will enter an energy agreement with Power NI but will not be placed in a fixed term contract. Residential customers do not incur any exit fees. Contracts are available for business & farm customers and exit fees can apply.