Billing FAQs
Important notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
As Northern Ireland’s most trusted electricity supplier, we’re here to make things easy. Explore your account benefits, payment options and ways to save. We’re here to look after you.
Payment plans that work for you
Whether you prefer the convenience of Direct Debit or the flexibility of a Keypad meter, Power NI gives you dependable ways to manage your energy.
For bill pay customers:
With Direct Debit, you can choose to pay quarterly or monthly, whatever suits your routine, and save up to 6%. Direct Debit is a simple way to stay on top of your energy costs and benefit from a discount. Make the switch to Direct Debit today and take the hassle out of paying your bill.
For Keypad customers:
Every top-up comes with a 2.5% discount off the standard rate, and you can earn free electricity with Keypad Reward when you top up £50 or more online or via our app. You can also upgrade to a Keypad+ Bluetooth meter for even faster top-ups sent straight to your meter.
Save up to £60 each year!
Spread the cost of your electricity bills into manageable monthly Direct Debit amounts.
Save 2.5% off every top-up!
A flexible solution for those who like convenience and control
Exclusive discounts with Power NI Perks!
Power NI customers get access to discounts on 100s of brands, plus free cinema ticket drops throughout the year! It's our way of saying thank you for being a Power NI customer. Don't miss out on your chance to get a whole lot more, for a whole lot less. Join over 100,000 customers already saving through Power NI Perks.
Join Power NI PerksHelping create green homes in Northern Ireland
Now is a great time to go green. We can help you install solar panels to lower your electricity bills, or fit an EV home charger to add value to your new house.
Go Green with Power NI
Vulnerable customers
We understand that all our customers are different, and some might need our help to make things a bit easier to manage.
Explore additional servicesElectric Ireland completed a strategic review of their residential business in Northern Ireland and announced in May 2024 of their intention to exit the NI residential electricity market. They’ve said that this strategic decision allows them to focus exclusively on the business market.
No. Your electricity supply will continue without interruption during the transition.
Yes, you will be moving to a cheaper rate with Power NI. Once transferred, your billing going forward and tariff rates will be managed by Power NI. After you transfer, you will receive a welcome pack from Power NI confirming everything for you as well as options for receiving discount e.g. paying by Direct Debit, online billing, Keypad Reward, Power NI Perks etc. You can contact the Power NI Customer Helpline to discuss setting up a Direct Debit and you can register for an online account.
* Power NI supports local micro and large-scale generators. Our renewable electricity is achieved through PPAs (Power Purchase Agreements) with wind, photo-voltaic (PV) and hydroelectric generators across Northern Ireland. Power NI's renewable electricity is backed by Renewable Energy Guarantees of Origin (REGO) certificates issued by the UK energy regulator, Ofgem
** All residential customers will enter an energy agreement with Power NI but will not be placed in a fixed term contract. Residential customers do not incur any exit fees. Contracts are available for business & farm customers and exit fees can apply.