Help & Support
I need a new Keypad card.
If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card.
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.
Download the Keypad app
Make topping up your electricity even easier with our free app for your smartphone or tablet