Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
If the card used belongs to a family member, close friend or landlord you should sell the top up code to them and then purchase a new code for yourself using the correct Keypad card.
If you don't know whose card or premise number you have used please contact us.
If you've lost your Keypad card, don't worry, you can order a new keypad card online.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields